Terms of Service

Last updated: October 10, 2026

These Terms of Service ("Terms") set out the general conditions applicable to the use of the cloud computing services offered by Bycoded Tecnologia Ltda. ("Basaltic", "we", "us", or "our"), registered under CNPJ No. 25.135.945/0001-41, with its head office in São Paulo/SP. By creating an account, accessing the console, or using any Basaltic service, you ("Customer", "you", or "user") declare that you have read, understood, and fully agreed to these Terms.

1. Definitions

Services: all products, features, APIs, console, and infrastructure resources made available by Basaltic.
Account: a resource-management scope within an organization, with its own resources and access permissions.
User: the individual identity used to sign in and participate in organizations.
Organization: the workspace that groups members and accounts and receives consolidated invoices.
Console: the web control panel used to manage the Services.
Customer Content: data, files, applications, and information stored or processed by the Customer through the Services.
Credits: promotional or adjustment amounts granted to an organization and applied to eligible invoice charges under the conditions of each grant.

2. Eligibility and Registration

2.1 To use the Services, you must:

Be at least 18 years old, or of legal age in your jurisdiction
Have the legal capacity to enter into binding contracts
Provide truthful, complete, and up-to-date registration information
Keep your access credentials confidential

2.2 You are responsible for all activity carried out under your Account and must notify Basaltic immediately of any unauthorized use or suspected security breach.

3. Use of the Services

3.1 Permitted Use: The Services must be used exclusively for lawful purposes, in compliance with Brazilian law, these Terms, and the technical documentation provided.

3.2 Prohibited Use: The following is expressly forbidden:

Violating laws, regulations, or third-party rights
Distributing malware, viruses, or malicious code
Carrying out denial-of-service (DDoS) attacks or intrusion attempts
Sending spam or unsolicited bulk communications
Storing or distributing illegal or defamatory content, or content that infringes intellectual property
Mining cryptocurrency without prior authorization
Reselling the Services without a specific agreement
Attempting to access other customers' systems or data
Circumventing platform limits, quotas, or security controls

3.3 Basaltic reserves the right to investigate suspected misuse and to suspend or terminate Accounts that breach these Terms, without prior notice where necessary to protect the platform or other customers.

4. Pricing and Payment

4.1 Usage-based billing: Services are billed in Brazilian reais on a postpaid basis. Usage from all accounts within an organization is consolidated into a monthly invoice covering the previous UTC calendar month. Charges use the applicable published rates and billing units for each resource or operation. Late-reported usage may appear on a subsequent invoice. Invoices are due when issued.

4.2 Payment methods and authorization: Payment methods are managed in the console. Card enrollment requires issuer authentication and acceptance of the automatic-billing authorization. Under that authorization, Basaltic charges the saved card for the organization’s invoices, after applicable credits and adjustments. A payment may require further issuer authentication. Removing a card does not delete resources or cancel amounts owed. The platform does not offer prepaid balance top-ups or automatic top-ups.

4.3 Unpaid invoices: If a charge fails, further attempts and billing notices follow the collection schedule. An invoice that remains unpaid may become past due, lead to organization suspension, and then termination and deletion of its resources. Consult the billing documentation and notices for the applicable dates. A zero promotional-credit balance is not itself a prepaid-balance cutoff; further usage can generate payable charges.

4.4 Continuing resource charges: Stopping an instance stops its compute charge once it reaches the stopped state. Retained volumes, provisioned storage performance, snapshots, allocated public IPv4 addresses, and other billable resources remain chargeable according to their own rules. Delete or release resources you no longer need. You remain responsible for accrued charges, including charges recorded after resource deletion.

4.5 Taxes: Tax treatment follows applicable law and the information on the invoice. These Terms do not transfer Basaltic’s own statutory tax obligations to the Customer.

4.6 Credits: Eligible credits are applied automatically when invoices are generated, subject to the grant’s remaining balance, eligibility and any expiry date shown in Billing. Credits are not a prepaid cash deposit and cannot be transferred or exchanged for cash. Exhausting or allowing a credit to expire does not stop resources. Promotional offer conditions apply to each grant; changes to future offers do not alter amounts already invoiced.

5. Service Levels (SLA)

5.1 The availability and capabilities of each service are described in its product documentation. These Terms do not establish a uniform uptime percentage or an automatic service-credit entitlement for all products.

5.2 If a specific service-level agreement is expressly included in your service offer or a separate agreement with Basaltic, its availability targets, measurement rules, exclusions and remedies apply to that service. Any rights provided by applicable law remain unaffected.

6. Technical Support

6.1 Support is available through tickets in the console and at ping@basaltic.sh. Include the affected resources, timestamps and error details, without passwords or secret keys. These Terms do not establish paid support tiers or guaranteed response times; any separately agreed support commitments remain applicable.

6.2 Support covers questions about how Basaltic's Services work and does not include development, debugging of the Customer's applications, or architecture consulting, unless contracted separately.

7. Intellectual Property

7.1 Basaltic's Property: All rights in the Services, software, documentation, trademarks, logos, and related materials belong exclusively to Basaltic or its licensors. No intellectual property rights are transferred to the Customer.

7.2 Customer Content: You retain all rights in your Content. By using the Services, you grant Basaltic a limited license to host, process, and transmit your Content solely to provide the Services.

7.3 Feedback: Suggestions, ideas, or comments you provide may be used by Basaltic to improve the Services with no obligation to compensate you.

8. Confidentiality

Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information, and no less than a reasonable standard. Confidential information may only be disclosed to employees, contractors, or subprocessors who need the access and are bound by confidentiality obligations.

9. Data Protection

9.1 Basaltic's processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

9.2 When Basaltic processes personal data on the Customer’s behalf, the parties’ respective responsibilities are governed by applicable data-protection law and any data-processing agreement they have entered into. Contact Basaltic to discuss requirements before processing data that requires additional contractual safeguards.

9.3 The Customer is responsible for ensuring the lawfulness of any processing of third-party personal data it carries out using the Services.

10. Limitation of Liability

10.1 Disclaimer of Warranties: To the extent permitted by applicable law, THE SERVICES ARE PROVIDED "AS IS". BASALTIC MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, EXCEPT WHERE EXPRESSLY SET OUT IN THESE TERMS.

10.2 Limitation of Damages: To the extent permitted by applicable law, UNDER NO CIRCUMSTANCES SHALL BASALTIC BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION.

10.3 Maximum Cap: To the extent permitted by applicable law, BASALTIC'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS IS LIMITED TO THE AMOUNT PAID BY THE CUSTOMER IN THE 12 MONTHS PRECEDING THE EVENT THAT GAVE RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Basaltic, its directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from: (a) use of the Services in breach of these Terms; (b) your Content; (c) violation of laws or third-party rights.

12. Suspension and Termination

12.1 Suspension by Basaltic: We may restrict or suspend access where necessary to address the situations below, subject to applicable law and any required notices. Non-payment follows the collection process described in section 4; urgent security or legal measures may require immediate action.

Breach of these Terms or prohibited use
Non-payment
Risk to the security of the platform or other customers
Legal or regulatory requirement

12.2 Termination by the Customer: You may delete resources and manage account or organization closure through the console, subject to the required permissions. An individual resource account must be empty before deletion. Deleting an organization terminates access and starts deletion of its resources. Export the data you need beforehand. Removing a user or payment method is not a substitute for deleting billable resources and does not cancel amounts owed.

12.3 Effects of Termination: After termination:

Access to the terminated organization is blocked and deletion of its resources may proceed asynchronously.
There is no general recovery window for deleted resources or Customer Content. Any service-specific recovery period must be expressly documented; keep your own backups and export data before deletion.
Unused promotional credits have no cash redemption value and remain subject to their grant conditions.
Accrued payment obligations remain due. Billing, audit and other records may be retained where required or permitted by applicable law and the Privacy Policy.

13. Changes to the Terms and Services

13.1 Changes to the Terms: We may modify these Terms at any time. Material changes will be announced at least 30 days in advance through the console or by email. Continued use of the Services after the changes take effect constitutes acceptance of the new Terms.

13.2 Changes to the Services: Basaltic may modify, suspend, or discontinue features of the Services. Significant discontinuations will be announced with reasonable notice.

14. General Provisions

14.1 Governing Law: These Terms are governed by the laws of the Federative Republic of Brazil.

14.2 Jurisdiction: The courts of São Paulo/SP have jurisdiction, except where applicable law gives the Customer a right to another forum.

14.3 Assignment: You may not assign or transfer your rights or obligations under these Terms without Basaltic's prior consent. Basaltic may assign these Terms to any affiliate or in the event of a merger, acquisition, or sale of assets.

14.4 Entire Agreement: These Terms, together with the Privacy Policy and applicable documentation, constitute the entire agreement between the parties.

14.5 Waiver: One party's tolerance of a breach of any provision does not waive its right to require compliance later.

14.6 Severability: If any provision of these Terms is held invalid, the remainder stays in full force.